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Refund & Return Policy

Art Is Yummy, Llc

d/b/a The Sensory World

Refund & Return Policy

Purchase protections for the Marketplace Station

Effective Date: [TO BE FILLED IN]

Version 2.0 | Draft for Attorney Review

© Art Is Yummy, LLC. All rights reserved.

  1. Scope

This policy applies to all purchases made through the Marketplace Station, whether paid with Bread (the Platform's transactional unit) or external payment methods (credit card, PayPal, etc.). FP and Crumbs are not purchased and are not refundable.

  1. Digital Content

2.1 General Rule

Sales of digital content (songs, images, videos, prompt packs, templates, plugins, identity items, and other downloadable or streamable goods) are final once accessed or downloaded.

2.2 Exceptions

Refunds for digital content may be granted if:

The content is materially different from its listing description

The content fails to function as described (e.g., a broken plugin)

A technical error or duplicate charge occurred

The content was removed due to a valid DMCA takedown

Requests must be submitted within 14 days of purchase.

2.3 EU/EEA Digital Cooling-Off Period

Under EU consumer protection law, you have a 14-day right of withdrawal for digital purchases. However, by clicking "Buy" and accessing digital content immediately, you expressly consent to waive this right. A confirmation of this waiver is included in your purchase confirmation.

⚠ EU digital goods waiver language must be presented to the buyer at the point of sale and acknowledged before delivery begins. Engineer this into the checkout flow.

  1. Physical Goods

Physical goods (merchandise, collectibles, figurines, art, apparel) may be returned within 30 days of delivery in original condition and packaging.

Contact the Vendor through Platform messaging to initiate a return

The Vendor provides return shipping instructions

Return shipping costs are the buyer's responsibility unless the return is due to Vendor error or defect

Refunds are processed within 10 business days of the Vendor receiving the returned item

Vendor-specific return policies, if more generous, will be displayed on the listing. Vendor policies may not be more restrictive than this Platform minimum.

  1. Services and Commissions

Full refund if the Vendor has not begun work

Partial refund (proportional to work not completed) if work is in progress and the Vendor agrees

No refund after commissioned work is delivered and accepted

Disputes about service quality are mediated under the Vendor & Creator Agreement.

  1. Bread Purchases

5.1 Bread Acquired with Real Currency

If Bread is purchased with real currency and you have not yet spent it:

You may request a refund of unspent Bread within 14 days of purchase

Refund is issued to the original payment method, minus any applicable payment processing fees

After 14 days, purchased Bread is non-refundable

⚠ [BUSINESS DECISION REQUIRED]: Confirm whether Bread will be purchasable with real currency at launch. If yes, money transmission licensing analysis is required.

5.2 Bread Earned Through Platform Activity

Bread earned through challenges, rewards, or promotions (not purchased with real currency) is non-refundable and has no cash value.

  1. Challenge and Event Entry Fees

If a challenge or event requires an entry fee and is cancelled by AIY before completion, the entry fee will be fully refunded (in the same form it was paid). If you voluntarily withdraw from an active challenge, no refund is issued.

  1. How to Request a Refund

In-Platform: Player Portal > Purchase History > Request Refund

Email: [TO BE FILLED IN: support@artisyummy.com] with order number and reason

We review requests within 5 business days and notify you of the outcome.

  1. Refund Method

Bread purchases: credited back to your Platform wallet

External payments: returned to original payment method within 5-10 business days

Payment processing fees may not be refundable, depending on the provider.

  1. Chargebacks

If you initiate a chargeback through your bank or payment provider instead of using our refund process, we reserve the right to: suspend your account pending investigation; reverse any associated Bread, FP, or virtual items; and permanently close your account if the chargeback is found to be fraudulent or in violation of these Terms.

We encourage you to use our refund process first.

  1. Disputes and Escalation

Denied refund requests may be escalated to [TO BE FILLED IN: disputes@artisyummy.com]. Escalations are reviewed by a different team member and resolved within 10 business days.

  1. Abuse

We reserve the right to limit or revoke refund privileges for accounts demonstrating refund abuse, including repeated requests for accessed digital content, coordinated schemes, or serial returns.

  1. Changes

Updates apply only to purchases made after the change effective date.

End Of Refund & Return Policy